Call Us
Email Us
Terms & Conditions

Terms & Conditions

We are also offering transferable deposits that can be moved to an alternative date or destination.

A separate Cancellation Policy Applies if the cancellation is due to COVID 19 restrictions. For example, suppose a cancellation is necessary due to government travel restrictions. In that case, Aroha NZ Tours will use its best endeavours to provide the customer with x 2 free date changes or travel credit specific to the package purchased (subject to availability and not guaranteed unless confirmed by property/tour provider).


All prices are quoted in New Zealand Dollars (NZD) and include New Zealand Goods and Service Tax (GST) of 15%.

Deposit/Booking Fee  
On confirmation of a final itinerary, the client agrees to pay a NZ$500 per person booking fee. This amount is not refundable! This will allow Aroha Luxury New Zealand Tours Ltd to make the necessary bookings for the itinerary to ensure firm bookings are held for the client. 

The final payment of the balance is due 45 days in advance before you arrive in New Zealand. For general bookings, 30 - 14 days have a 50% cancellation fee; 100% is charged if cancellation is within 14 days of arrival. For VIP Travel, 100% is charged if cancellation is within 30 days of arrival. (Some of the VIP lodges have additional stricter Terms and conditions, which we will indicate on the day of booking). The booking fee of NZ$500pp is NON-refundable but can be used for other travel arrangements if dates are moved within one year of the original travel date.

Aroha Luxury New Zealand Tours Limited will make every effort to refund part of your trip cost, but we cannot guarantee that our travel partners will do the same. For this reason, we strongly encourage you to purchase trip insurance! (Bank fees are NON-refundable). Should any amounts remain, outstanding and legal costs are incurred to recover the debt. Aroha Luxury New Zealand Tours Limited has the right to add the legal fees incurred to the outstanding debt and recover these from the client. Should it be necessary to take legal action against the client, the client accepts and abides by any court or legal ruling under New Zealand jurisdiction.

We accept payment by credit card for more minor charges up to NZ$5000 (for which there is a 3% surcharge). A receipt will be issued for payments received. Failure to pay the deposit may result in your travel arrangements being cancelled.


All year except any travel between 15 December – 06 January and 15 December – 06 January
Balance payment is due no later than 90 days before arrival in New Zealand. Where a booking is made within 90 days of commencement of travel, the total trip cost is required at the time of booking. A travel invoice will be issued and will be payable immediately.

All travel between 15 December – 06 January
The balance payment is due no later than 14 August. Where a booking is made after 14 August, the total trip cost is required at the time of booking. A travel invoice will be issued and will be immediately payable._______

Domestic Flights
General domestic flight tickets will be charged on booking and are non-refundable. Flexi Plus fares are fully refundable up until departure. (If indicated in payment inclusion) This also applies to tickets booked for the guide, which are needed to get to the proposed location in each itinerary.

After the original booking has been confirmed, any modification or alteration will incur a charge of NZ$500. This does not apply to additional optional tours or extensions of your time, and there will be no charge if the modification or alteration will incur only minor costs.

Travel Insurance  
Aroha New Zealand Tours strongly recommends that you purchase a comprehensive travel insurance policy at the time of booking, covering medical expenses, loss of baggage, cancellation fees, etc. 

The law of New Zealand applies to contracts and disputes, and they shall be resolved within a New Zealand court. In addition, any fines, debts, and legal costs incurred by the client while in the country for any infringements made are the client's sole responsibility.

Adventure activities have an element of risk, and all clients need to realise that there is no guarantee of safety. Aroha New Zealand Tours Limited reserves the right not to run any activity if, in our opinion, the circumstances make the exercise too dangerous (e.g. weather conditions, flooded rivers, etc.).

Aroha New Zealand Tours Limited takes all reasonable steps to provide an enjoyable tour. However, we sometimes travel through areas severely affected by weather conditions, causing disruptions to itineraries and schedules. Assistance will be provided to make alternative arrangements when and where practicable. Still, no liability is accepted for either disruption or if any operator temporarily withdraws a service for whatever reason. Aroha New Zealand Tours Limited is not liable for any event beyond our control, including (but not limited to) war, severe weather conditions, natural disasters, industrial actions, etc. We do not accept any liability for failure on the part of transport companies, hotel contractors, or other principals. Further, the liabilities of air carriers and other principals participating in the tour are limited as specified in their tickets, conditions of contract, and/or conditions of carriage and tariffs. While we take all reasonable care in selecting operators which services are included in your tour, e.g. hoteliers, airlines, and optional/booked tour excursions, we cannot accept responsibility for those operators’ conduct or the conduct of their employees.

Aroha New Zealand Tours Limited has made all reasonable efforts to check the accuracy of the information contained on this site. However, we cannot accept any responsibility for any errors or omissions that may appear.

We use quality accommodation providers who are handpicked and have great hosts. All rooms are modern with either a private en-suite or a private bathroom.

Many luxury lodges include pre-dinner drinks with canapés and a seasonal gourmet dinner at the club. (Indicated in inclusion) Some also have a complimentary mini-bar, including domestic beers. We refer to each individual “terms and conditions” of each stay.

If we have decided not to include lunches and dinners in the package, we are happy to provide a list of the best restaurants nearby. So should you have one of our driver guides? Then they will be glad to transfer you to the restaurants and collect you after dinner. Unfortunately, our guides are not available as a general taxi service if you decide to go to the pub or have a late-night out due to their work time obligations (please see below Guiding Obligations).

Lunches are generally not included, but some of the activities will include lunches; this will be indicated in the itinerary and inclusions.
Special dietary needs can be catered for.

If you have opted for one of our self-drive tours, lunches and dinners will generally not be included unless specified in your itinerary either at one of your activities or at the lodge you may be staying at. However, your accommodation provider will be able to suggest good local restaurants.

We pride ourselves on offering your tour package a wide range of activities. We have chosen those that we feel will enhance your New Zealand experience. You can participate in as many or as few as you like. If you cannot participate in any activity or there are weather or safety restrictions, alternatives will be provided where possible.

For guided tours:
Our fleets are new model luxurious vehicles and are dependable, practical, and efficient. All our vehicles are purpose-built touring vehicles equipped with the latest low emission and road safety technology. Comfort is guaranteed by having ample legroom.

Guiding (if indicated in the itinerary)
You will be accompanied by an experienced and trained Aroha NZ Tour host (driver/guide) throughout your visit. All of our guides have a licensed passenger endorsement to their driver's license, which means they have legal approval to drive paying passengers and have a first-aid certificate. They will take care of all your personal needs and essential details, leaving you the time to relax and enjoy this unique experience.

You will receive detailed pre-trip information, including passport and visa requirements (if needed), packing tips, and general travel information for New Zealand. 
We have professional office staff to help you plan every aspect of your trip within New Zealand, and there is 24/7 support from our local team during your stay. 
We will provide a “Meet & Greet” service to all of our clients regardless of whether you choose a “Self Drive” or a “Private Guided Drive” tour experience.

Want to learn more about NZ?

Like to be able to ask some direct questions?
Why not join me on my Online Experiences!