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Terms & Conditions

Terms & Conditions

General Information

Accommodation
We use quality accommodation providers which are handpicked and have great hosts. All rooms are modern with either private en-suite or a private bathroom.

Dining
Many of the luxury lodges include pre-dinner drinks with canapés and a seasonal gourmet dinner at the lodge. (Indicated in inclusion) Some also include complimentary mini-bar including domestic beers. We refer to each for individual “terms and condition” of each stay.

If we have decided not to include lunches and dinners in the package, then we are happy to provide a list of the best restaurants nearby. Should you have one of our driver-guides. Then they will be happy to transfer you to the restaurants and collect you after dinner. Our guides are not available as a general taxi service if you decide to go to the pub or have a late night out due to their work time obligations (please see below Guiding Obligations).

Lunches are generally not included but some of the activities will include lunches; this will be indicated in the itinerary and inclusions.
Special dietary needs can be catered for.

If you have opted for one of our self-drive tours, lunches and dinners will generally not be included unless they have been specified in your itinerary either at one of your activities or at the lodge you may be staying at. Your accommodation provider will be able to suggest good local restaurants.

Activities
We pride ourselves on offering a wide range of activities in your tour package. We have chosen those that we feel will enhance your New Zealand experience. You can participate in as many or as few as you like. If you are unable to participate in any activity or there are weather or safety restrictions, alternatives will be provided where possible.

Transport
For guided tours:
All of our fleet are new model luxurious vehicles and are dependable, practical and efficient. All our vehicles are purpose-built touring vehicles equipped with the latest low emission and road safety technology. Comfort is guaranteed by having ample leg room.

Guiding (if indicated in itinerary)
You will be accompanied throughout your visit by an experienced and trained Aroha NZ Tour host (driver/guide). All of our guides have a licensed passenger endorsement to their driver license which means they have the legal approval to drive paying passengers and they also have a first aid certificate. They will take care of all your personal needs and basic details, leaving you the time to relax and enjoy this unique experience.

Support
You will receive detailed pre-trip information; including passport and visa requirements (if needed), packing tips and general travel information for New Zealand. 
We have professional office staff to help you plan every aspect of your trip within New Zealand and there is 24/7 support from our local team during your stay. 
We will provide a “Meet & Greet” service to all of our clients regardless of whether you choose a “Self Drive” or a “Private Guided Drive” tour experience.

Terms and Conditions:
Currency
All prices are quoted in New Zealand Dollars (NZD) and include New Zealand Goods and Service Tax (GST) of 15%.

Deposit/Booking Fee 
On confirmation of a final itinerary, the client agrees to pay a 25%  booking fee. This will allow Aroha Luxury New Zealand Tours Ltd to make the necessary bookings for the itinerary to ensure firm bookings are held for the client. We accept payment by credit card (for which there is a 2,5% surcharge). A receipt will be issued for payments received. Failure to pay the deposit may result in your travel arrangements being cancelled.

Payments/Cancellation
The final payment of the balance is due 40 Days in advance before your arrival in New Zealand. The 25% deposit/booking fee is non-refundable if the tour is cancelled within 30 days of general bookings. For general bookings, 100% is charged if cancellation is within 14 days of arrival. For VIP Travel 100% is charged if cancellation is within 30 days of arrival. (Some of the VIP lodges have additional stricter Terms and conditions which we will indicate on the day of booking.)

A general cancellation fee of NZD $500 occurs at any time!

Aroha Luxury New Zealand Tours Limited will make every effort to refund part of your trip cost, but we cannot guarantee that our travel partners will do the same. For this reason, we strongly encourage you to purchase trip insurance! (Bank fees are non-refundable).

Should any amounts remain outstanding and legal costs are incurred to recover the debt, then Aroha Luxury New Zealand Tours Limited has the right to add the legal costs incurred to the outstanding debt and recover these as well from the client. Should it be necessary to take legal action against the client, the client accepts and abides by any court or legal ruling that is made under New Zealand jurisdiction.

Domestic Flights
General domestic flight tickets will be charged on the day of booking and are non-refundable. Flexi Plus fares are fully refundable up until departure. (If indicated in payment inclusion) This also applies to tickets booked for the guide which are needed to get to the purposed location in each individual itinerary.

Amendments
After the original booking has been confirmed any modification or alteration will incur a charge of NZ$500. This does not apply to additional optional tours or to extensions of your tour and there will be no charge if the modification or alteration will incur only minor costs.

Travel Insurance
Aroha New Zealand Tours Li strongly recommends that you purchase a comprehensive travel insurance policy at the time of booking which should cover medical expenses, loss of baggage, cancellation fees etc. Your travel agent will be able to advise and assist you with this.

Law
The law of New Zealand applies to contracts and disputes and they shall be resolved within a New Zealand court.
In addition, any fines, debts, and/or legal costs incurred by the client while in the country for any infringements made are the sole responsibility of the client.

Risks
Adventure activities have an element of risk and all clients need to realise that there is no absolute guarantee of safety. Aroha New Zealand Tours Limited reserves the right not to run any activity if, in our opinion, the circumstances make the activity too dangerous (e.g. weather conditions, flooded rivers etc.).

Liability 
Aroha New Zealand Tours Limited takes all reasonable steps to provide an enjoyable tour. However, we sometimes travel through areas which can be severely affected by weather conditions, causing disruptions to itineraries and schedules. Assistance will be provided to make alternative arrangements when and where practicable but no liability is accepted for either disruptions or if any operator temporarily withdraws a service for whatever reason.

Aroha New Zealand Tours Limited is not liable for any event that is beyond our control, including (but not limited to) war, severe weather conditions, natural disasters, industrial actions etc. We do not accept any liability for failure on the part of transport companies, hotel contractors or other principals. Further, the liabilities of air carriers and other principals participating in the tour are limited as specified in their tickets, conditions of the contract and/or conditions of carriage and tariffs.

While we take all reasonable care in selecting operators which services are included in your tour e.g. hoteliers, airlines and optional/booked tour excursions we cannot accept responsibility for those operators’ conduct or the conduct of their employees.

Disclaimer 
Aroha New Zealand Tours Limited has made all reasonable efforts to check the accuracy of information contained in this site. We cannot accept any responsibility for any errors or omissions that may appear.